privacy

Privacy Policy

Last updated: 10 May 2026

kiln-ny ("we", "our", "us") is a small ceramics shop based in Niagara Falls, Ontario, Canada. We respect your privacy and only collect information needed to process your order or stay in touch when you've asked us to.

What we collect

• Order information: name, shipping address, email, phone, and order details. Payment details (card number, expiry, CVV) are collected and processed by our payment processor (Helcim) and never touch our servers.
• Email subscriptions: if you sign up for our newsletter, we keep your email address.
• Site usage: Cloudflare provides anonymous analytics (page views, country, browser). We don't run third-party trackers, advertising pixels, or session-recording tools.

How we use it

• To fulfill your order and ship your piece
• To reply to enquiries
• To send the occasional newsletter if you've subscribed (always with a one-click unsubscribe)
• To run the website (security, performance)

Who we share it with

We don't sell your information. We share it only with the providers we need to run the shop:

• Helcim — payment processing
• Cloudflare — hosting, DNS, email forwarding
• Canada Post or another courier — to deliver your order

Cookies

We use only essential cookies needed for the site to work (and for fraud prevention via our payment provider). No advertising cookies, no cross-site tracking.

Your rights (PIPEDA)

You can ask us at any time to:

• See what personal information we hold about you
• Correct anything that's wrong
• Delete your information (subject to any legal retention requirements, e.g. tax records)
• Unsubscribe from newsletters

Email [email protected] with the request and we'll respond within 48 business hours.

Children

kiln-ny is intended for adults. We don't knowingly collect information from anyone under 13.

Changes

If this policy changes, we'll update the date above and post the new version here.

Questions? [email protected]